Refunds on sale items: your rights in Australia
Bought something on sale and it's faulty? Your rights don't disappear because it was discounted. Here's what Australian Consumer Law says, in plain English.
Updated 27 September 2026 · By SnagList, Sydney
Faulty items: you're covered
Under Australian Consumer Law, products must be of acceptable quality, match their description and do what they're supposed to. These consumer guarantees apply whether you paid full price or bought on sale.
If there's a major problem, you can usually choose a refund or replacement. For a minor problem, the business can choose to repair, replace or refund. The ACCC's consumer rights pages explain the details.
Change of mind: up to the store
Stores don't have to give refunds if you simply change your mind, whether or not the item was on sale. Many do anyway, so check the returns policy before you buy, especially for gifts.
"No refunds on sale items" signs
A sign can't take away your rights for faulty goods. The ACCC warns that signs like "No refunds" can be misleading if they suggest you can't get a refund for a faulty item.
Was it really on sale?
The ACCC says a was/now saving can be misleading if the product was never sold at the higher price, or was only sold at it briefly right before the sale. Read the ACCC guidance.
How to make a claim
- Contact the store first, with your receipt or proof of purchase.
- Explain the problem and what you want: repair, replacement or refund.
- Keep a written record of every conversation.
- If you can't resolve it, contact your state or territory consumer protection agency.
This is general information, not legal advice.
Common questions
Can I get a refund on a sale item in Australia?
Yes, if it's faulty or not as described. Consumer guarantees apply to sale items. Change-of-mind refunds are up to the store.
Are 'no refunds' signs legal?
A sign can't remove your rights for faulty goods. The ACCC says signs like 'No refunds' can be misleading.
Do I need the receipt?
You need proof of purchase, such as a receipt, bank statement or order email.
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